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Using the business name and letterhead of dry cleaning complaints arbitration services (dccas), wholesalers, including retail organisations, or any other interested parties, in order to resolve disputes between professional cleaners and their customers, such as dry cleaning or laundering, tcs textile consultancy services can carry out the analysis and reporting of garment or textile product problems arising out of professional textile cleaning treatments, manufacturers or insurance companies. Where appropriate, reports will also be supported by high quality technical bulletins and relevant other material, prepared by external textile testing organisations with which tcs is affiliated. These reports are accepted as evidence to legal courts, such as state small claims tribunals. As far as possible, the analysis and report will attempt to resolve the issue of responsibility for the garment or consumer textile problem that has occurred in order to resolve the dispute between the professional cleaner and the customer. This service is professional, impartial, independent, and scientifically based and the reports are clearly formatted into easy to understand sections. Such material can provide important additional technical information about the nature of the textile problem that has been analysed in order to assist in the resolution of the dry cleaning complaint.
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